Customer service
Hello, what can we help you with?
Frequently asked Questions
How will my order be delivered?
Our delivery partner is DPD. You can indicate at the checkout where you want the order to be delivered. You can choose between delivering the order to your home or to a DPD-collection point of your choice .
Can I track my order?
When you log in to your account you can see the status of your order. You will receive a track and trace by e-mail so that you can follow your package. If you have any questions, please contact us at customerservice@loints.com .
What are the delivery costs and delivery time?
You can look up the delivery costs and expected delivery time for your country in the table below.
| Country | Delivery time in working days | Delivery costs |
| Andorra | 2 to 5 | € 27,80 |
| Armenia | 2 to 5 | € 38,40 |
| Austria | 2 | € 11,45 |
| Bosnia and Herzegovina | 2 to 5 | € 38,95 |
| Bulgaria | 2 to 5 | € 29,75 |
| Croatia | 2 to 5 | € 29,75 |
| Cyprus | 2 to 5 | € 29,95 |
| Czech Republic | 2 to 3 | € 16,20 |
| Denmark | 2 | € 11,45 |
| Estonia | 2 to 4 | € 18,20 |
| Finland | 2 to 5 | € 24,60 |
| Georgia | 2 to 5 | € 38,40 |
| Gibraltar | 2 to 5 | € 38,40 |
| Greece | 2 to 6 | € 33,65 |
| Hungary | 2 to 3 | € 16,20 |
| Kazakhstan | 2 to 5 | € 38,40 |
| Latvia | 2 to 5 | € 14,60 |
| Liechtenstein | 2 to 5 | € 42,75 |
| Lithuania | 2 to 3 | € 20,70 |
| Luxembourg | 2 | € 11,60 |
| Nord Macedonia | 2 to 5 | € 27,80 |
| Malta | 2 to 5 | € 26,65 |
| Moldova | 2 to 5 | € 33,10 |
| Monaco | 2 to 5 | € 16,75 |
| Norway | 2 to 4 | € 22,60 |
| Polen | 2 to 3 | € 16,45 |
| Portugal | 2 to 3 | € 18,15 |
| Romania | 2 to 5 | € 28,50 |
| San Marino | 2 to 5 | € 25,50 |
| Serbia | 2 to 5 | € 25,90 |
| Slovakia | 2 to 3 | € 16,80 |
| Slovenia | 2 to 3 | € 18,15 |
| Spain | 2 to 3 | € 17,65 |
| Sweden | 2 to 4 | € 15,65 |
| Switzerland | 2 | € 24,60 |
| Ukraine | 2 to 5 | € 38,40 |
| United Kingdom | 2 to 3 | € 15,25 |
Contact us
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