Return a product

If the size is not right, you can return the shoes free of charge within 30 days after receiving the product. When we have received the shoes back, the amount will be refunded within 2 working days to the account with which the order was settled.

Register return

Exchange a product

Unfortunately, direct exchange of the shoes is not possible. To receive the desired shoes, you can place a new order and return the others to us free of charge.

Shipping and delivery

Our delivery partner is DPD. In the table below you can look op the costs and delivery time for your country. We deliver the order to your home or to a DPD pick-up point of your choice. You can choose this in the checkout. 

Is your country not available in the checkout and the table below? You can contact us via customerservice@loints.com and we can see if shipment to your country is possible. 

If you log in to your account you can see the status of your order. By e-mail you will get a track and trace so you can follow your package. If you have any remaining questions you can contact us via customerservice@loints.com.