We ship from the Netherlands. Within Europe our standard carriers are DHL and DPD. In Belgium, DHL hands your parcel over to bpost, who deliver it. Outside Europe we mostly use FedEx, and in exceptional cases another carrier, such as UPS. We always ship with a tracking number, so we can both follow your parcel.

Please give a home address as your delivery address. The carrier informs you about the delivery, and you can change it there yourself (delivery instructions, or a pickup point if you are not at home).

When you log in to your account you can see the status of your order. You will receive a track and trace by e-mail so that you can follow your package. If you have any questions, please contact us at mail@lointsofholland.com

Shipping is free for orders of €100 or more to the Netherlands, Belgium, Germany, France, Italy, Austria, Denmark, Ireland, Luxembourg, Spain, Slovakia and the United Kingdom. Below €100 shipping is €7.95.

To Australia, Canada, the Caribbean Netherlands, China, Croatia, the Czech Republic, Finland, Greece, Hungary, Iceland, Israel, Japan, Latvia, Liechtenstein, Lithuania, Monaco, New Zealand, Norway, Poland, Portugal, Romania, Serbia, Slovenia, South Korea, Sweden, Switzerland and the United States, shipping is €29. We deliver to these countries for orders of €100 or more.

We usually ship within 1 to 3 working days. Orders placed on a working day before 12:00 often leave the same day, and in the Netherlands they can then be delivered the next day. This is an indication, not a guarantee.

When shipping overseas (like the United States and Canada) import duties have to be paid.

For the US and Canada the duties are calculated at checkout and paid via us. No additional duties are charged to you as a customer when the goods enter the country.

Import Duties and Customs Costs for U.S. Customers

When you order shoes from LointsofHolland.com and ship them to the United States, your order may be subject to U.S. import duties and taxes.

As of August 29, 2025, the “de minimis” exemption for packages valued under USD 800 no longer applies. This means that all shipments to the U.S. can be charged customs duties and processing fees.

To avoid unexpected costs upon delivery, we now handle this for you:

• We calculate the applicable import duties and taxes during checkout.
  
• These amounts are charged to you together with your order total.
  
• We then pay the import duties and taxes on your behalf to the U.S. government, via our shipping partner (FedEx).
  

You therefore should not receive additional duty or tax bills from FedEx or U.S. Customs at the time of delivery in normal circumstances.

We will continue to:

• Provide all correct customs information and documentation on your parcel, as we have always done.
  
• Cover the standard processing/handling fees for customs clearance charged by our courier (FedEx).
  

Questions or Concerns?

If you have any questions at any point, please do not hesitate to contact us at mail@lointsofholland.com.

Kind regards,

Ronald

Loints of Holland